Privacy Policy

1. Who we are and what this policy covers

Revica.io, LLC ("Revica," "we," "us," or "our") is a Houston, Texas company that operates the website at Revica.ai and provides AI consulting, media, and development services. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

This policy applies when you:

• Visit Revica.ai or any page that links to this policy
• Book or attend a free 15-minute audit or other consultation
• Contact us by email, phone, form, text, voice note, or social media
• Use our services as a client, including Revica.ai Direct, Website Development, Social Responder, Customer Agent, Clone Videos, Custom AI Development, and Video Editing

By using the site or our services, you agree to the practices described here. If you do not agree, please do not use the site or services.

If we have a signed agreement with you as a client, that agreement controls wherever it conflicts with this policy.

2. Information we collect

We collect information in three ways: directly from you, automatically when you use the site, and from third parties.

Information you give us

• Contact details: name, email address, phone number, business name, job title, and business address
• Booking details: the date and time you schedule, and anything you tell us about the problem you want to discuss
• Communications: emails, text messages, form submissions, chat messages, social media messages, voice notes, and call or meeting notes
• Business information: details about your processes, tools, customers, vendors, and goals that you share so we can advise you or build for you
• Account and system access: logins, API keys, or permissions you grant so we can set up or run your systems
• Media and likeness: photos, video, and voice recordings you provide, including footage used for editing and for creating an AI avatar or voice for Clone Videos
• Billing details: billing contact and payment information. Card and bank details are handled by our payment processor, and we do not store full card numbers.

Information collected automatically

• Device and usage data: IP address, browser type, device type, operating system, pages viewed, links clicked, referring page, and the date and time of visits
• Approximate location: city or region inferred from your IP address
• Cookies and similar technologies: described in Section 6

Information from third parties

• Scheduling, payment, analytics, and advertising providers that support our site and services
• Social media platforms, when you interact with our pages or message us there
• Public sources and business directories, such as your company website
• Clients or referral partners who introduce you to us

We do not ask for sensitive personal information such as Social Security numbers, health records, or financial account credentials through the website. Please do not send it unless we have specifically arranged a secure way to receive it.

3. How we use information

We use personal information to:

• Schedule, confirm, and hold audits and consultations
• Respond to questions, voice notes, and requests
• Assess your business problem and recommend a next step
• Design, build, run, and support the websites, AI agents, automations, and media we deliver
• Send service messages such as confirmations, reminders, invoices, and updates
• Send marketing about Revica services, where permitted, which you can opt out of at any time
• Operate, secure, and improve the site and our services
• Measure how the site and our marketing perform
• Detect and prevent fraud, abuse, and security incidents
• Meet legal, tax, and accounting obligations and enforce our agreements

We may also use information that has been aggregated or de-identified so it no longer identifies you, for analysis and to improve our services.

We do not publish client names, testimonials, or results without the client's permission.

4. AI tools, voice notes, and client data

Our work relies on artificial intelligence, so some information you share is processed by AI systems, including systems run by third-party providers.

• AI processing. We may use AI tools to transcribe, summarize, analyze, and draft responses to the information you send us, and to build and run the systems we deliver. A person at Revica reviews the advice we give you. We do not use your personal information to train our own AI models without your permission, and we do not make decisions with legal or similarly significant effects about you through automated processing alone.
• Voice notes and recordings. If you use Revica.ai Direct or otherwise send us voice notes, we store the audio, any transcript, and our replies so we can answer you and keep a record of the advice given. We record calls or meetings only with notice to the participants.
• Avatars, voice, and likeness. For Clone Videos, we create an AI avatar or voice only from footage and audio you provide and only with your consent. We use it solely to produce content you request. We do not sell it or use it for anyone else. You may ask us to delete your avatar, voice model, and source footage at any time, and we delete them within a reasonable period after our work for you ends.
• Information we handle for our clients. Some of our services, such as Customer Agent, Social Responder, and custom AI tools, process information about our clients' own customers, leads, and followers. In those cases we act as a service provider on our client's behalf and under its instructions. The client decides what is collected and how it is used, and the client's privacy policy applies. If you interacted with a business that uses a Revica-built system and have a question about your information, please contact that business first. We will assist our client in responding.
• Access to client systems. When a client gives us access to its accounts or tools, we use that access only to deliver the agreed services.

5. How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing.

We share personal information only in these situations:

• Service providers. Companies that help us run our business, such as website hosting, scheduling, email and messaging, payment processing, analytics, cloud storage, and AI model and automation platforms. They may use the information only to provide services to us.
• At your direction. When you ask us to connect, integrate, or send information to another tool, platform, or person.
• Professional advisers. Our lawyers, accountants, and insurers, where reasonably necessary.
• Legal and safety reasons. When required by law, subpoena, or court order, or when needed to protect the rights, property, or safety of Revica, our clients, or others.
• Business transfers. In connection with a merger, sale, financing, or transfer of all or part of our business. The recipient must honor this policy or give you notice of any change.
• Text messaging. Mobile phone numbers and text messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and analytics

Revica.ai uses cookies and similar technologies, such as pixels and local storage, to make the site work and to understand how it is used.

• Essential cookies keep the site running, including page loading, security, and the booking form.
• Analytics cookies tell us which pages are visited and how visitors move through the site, so we can improve it.
• Advertising and social media cookies may be used to measure our campaigns and show Revica ads to people who have visited the site.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site, such as booking, from working. Embedded tools on the site, such as scheduling widgets and video players, may set their own cookies under their own privacy policies.

Our site does not currently respond to browser "Do Not Track" signals. To opt out of advertising cookies, use your browser settings or contact us at john@revica.io.

7. Data retention and security

Retention. We keep personal information only as long as we need it for the purposes in this policy, or as long as the law requires.

• Inquiry and audit information is kept while we are in contact with you and for a reasonable period afterward.
• Client project information is kept for the length of the engagement and for a reasonable period afterward for support, records, and legal purposes.
• Billing and tax records are kept for as long as tax and accounting rules require.
• Avatars, voice models, and source footage are deleted on request or within a reasonable period after our work for you ends.

When information is no longer needed, we delete it or de-identify it.

Security. We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls, encryption in transit, and limiting access to people who need it for their work. No website, system, or method of transmission is completely secure, and we cannot guarantee absolute security. If a security incident affects your personal information, we will notify you as required by law.

8. Your privacy rights and choices

Your rights. Depending on where you live, including Texas and other U.S. states with privacy laws, you may have the right to:

• Confirm whether we process your personal information and access it
• Correct inaccurate personal information
• Delete personal information you provided or that we obtained about you
• Receive a portable copy of the personal information you provided
• Opt out of targeted advertising, the sale of personal information, and profiling that produces legal or similarly significant effects

We do not sell personal information. We will not treat you differently for exercising any of these rights.

How to make a request. Email john@revica.io with the subject line "Privacy Request" and tell us what you would like us to do. We may need to verify your identity before acting. We respond within 45 days and will tell you if we need more time. If we decline your request, you may appeal by replying to our decision, and we will respond to the appeal in writing. If you remain dissatisfied, you may contact your state attorney general. Texas residents can reach the Texas Attorney General at texasattorneygeneral.gov.

Marketing emails. Click "unsubscribe" in any marketing email or email us. We will still send service messages about bookings, projects, and billing.

Text messages. We send texts only if you have given us your number and agreed to receive them. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.

Voice notes and recordings. You may ask us to delete voice notes, recordings, and transcripts, subject to records we must keep for legal reasons.

9. Children, third-party links, and users outside the United States

• Children. Revica.ai and our services are intended for business owners and operators. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us at john@revica.io and we will delete it.
• Third-party links and tools. The site may link to or embed third-party websites, scheduling tools, social media platforms, and video players. We do not control those services and are not responsible for their privacy practices. Please review their policies before giving them your information.
• Users outside the United States. Revica is based in Houston, Texas, and our services are built for Houston-area businesses. Information we collect is processed and stored in the United States, where privacy laws may differ from those where you live. By using the site or services, you understand that your information will be handled in the United States.

10. Changes to this policy and how to contact us

• Changes. We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. If a change materially affects how we use your personal information, we will give additional notice, such as a notice on the site or an email to clients.
• Contact us. For questions about this policy or to make a privacy request, contact: Revica.io, LLC, Houston, Texas. Email: john@revica.io.